Thanks to Hubby, we got a contact for new guys who do doors for my evil headache of all headaches.
Anyway, the last time I blogged anything about it, we had gotten some contractors out to install the big door on the headache.
(Finally!!! After 6 months of phone calls!)
Only to discover after the first panel was installed that the remaining 4 were 2 inches too short.
That was in April last year.
I spent weeks on the phone with the company. Just trying to find the right person to talk to was a headache. Everyone wanted to pass the buck. Finally I got an assistant who was willing to go to bat for us and figure out the situation. Basically, they were claiming that since we signed for it and it had been more than the 90-day grace period (and how!), we were out of luck. Then they let us know that they no longer work with the same door manufacturer anyway, so we were out of luck times two.
Eventually the very wonderful assistant slipped me the number of the door manufacturer so that I could call them personally and see what they might be willing to do. They talked to me and gave me the brush off. I called back and felt like I'd been given the brush off again. Then, in July, a call from them: "We'll be delivering your new door next week". Wow. That was unexpected but a HUGE relief. The door came, as promised, and I met it with measuring tape in hand. The right length! Yay!
So then we started calling the contractors back. "Our door is here! It's the right size! Come finish the job."
You know that busy song from Veggie Tales? It could be our soundtrack.
They would come next week to install it.
They never showed up. I'd give them the week and a couple of days, and then I'd call and say what gives? And they'd have had some emergency or bad weather or whatever and would be here NEXT week.
Lather, rinse, repeat. ALL SUMMER LONG. ALL FALL LONG.
Once snow arrived, I stopped bothering to call.
Finally the snow melted and Hubby started asking me to call again.
I did. Twice. Both times I got the answering service and no one called me back. And then I mutinied. I just wasn't playing any more. I asked around the area for other contractors who deal with doors and didn't get any names. So I was done. Fed up. Finito to infinity.
Hubby, he of infinite patience, decided that since the door manufacturer now sells through Home Depot, and there is finally a Home Depot in Fredericton, he would go in and ask THEM who installs the things for them (other than the guys we had already been dancing around with for 18 months).
Did you know they're not supposed to give out that kind of info? If you didn't buy the door from them, they're not encouraged to give out their contacts. But some nice employee (I'm not naming names because he broke the rules and I don't want him to get in trouble---but I LOVE him for breaking the rules) gave us a name. I called and voila--they arrived this morning, only 2 days after the initial call!
Hubby rocks for picking up the ball on this.
So they come, and they're nice and friendly and can do the job (though it's going to cost us--what else is new?) and we're on the books for Wednesday morning. And while the head guy is showing me his actual book so I know that I really-for-true am scheduled for Wednesday (squeal of excitement) it happens.....
Did you already guess?
The assistant has pulled out the measuring tape.
"Did you know these are the wrong width?"